Returns Policy

Welcome to VANDERVOLT!
VANDERVOLT is owned and operated by VANDERVOLT Limited.
This Return Policy applies to all products purchased through:
https://vandervolt.co.uk

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.
By making a purchase through the website you declare and agree to be bound by the conditions described below. Our Refund Policy does not affect your statutory rights.

1. RETURNS AND REFUNDS

Customer satisfaction with our products is important to us, so we perform returns, exchanges and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for refund or exchange within 14 days from the date of delivery (refunds can be made through credits to be used in the store). If 14 days have passed since the delivery of the product, we cannot offer a refund or exchange of the product (Exchanges are subject to a return shipping fee, if you miss your pick up, we will not be liable to cover the costs of a second shipment label). All kits are and products come with a 6 month or 600 miles warranty.

Please note that if the customer requests the return of the product, the return costs will be borne by the customer. If you wish to request a refund please send your request through our contact information.

Please note, if your product is out of stock, a replacement may take 6-8 weeks to arrive. 

2. CONDITIONS OF RETURN

Full name of the person who placed the order.
Order number.
Products must be in its original condition (unmarked, unaltered, and undamaged).
Products must be in their original packaging.
All returns must be accompanied with your invoice as proof of purchase.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.
Shipping return costs and handling charges are non-refundable.
VANDERVOLT reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.

3. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products before and during shipment, however it is possible that some situations beyond our control may arise, if upon receiving the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipment. In the event that you request a return, we will also refund the shipping value.

The request for defective or damaged products must contain the following:

Full name of the person who placed the order.
Order number.
Proof of damage or defect of the product (photo or video).

Damaged products are subject to salvage costs at the discretion of VANDERVOLT.

4. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund.

5. UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees.

6. CONVERSION KIT FITTINGS

All our conversions will take place from our Brighton based office. After all conversions you will need to sign our liability waiver to state you are happy with the conversion and overall safety of the bike. 

7. CONTACT US

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:
VANDERVOLT.
Phone: 07513794764
Mail: Info@vandervolt.co.uk

 

 

 

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